Frequently Asked Questions

At KT-Phones, we pride ourselves on a curated selection of high-quality smartphones, competitive pricing, and exceptional customer service. We don't just sell phones; we provide a complete, satisfying shopping experience from start to finish.

Absolutely. We are an authorized retailer for all the brands we carry. Every product is brand new, in its original sealed packaging, and comes with a full manufacturer's warranty.

We accept all major credit cards (Visa, MasterCard, American Express), as well as secure payment options like PayPal and Mobile Money.

If you need to change or cancel your order, please contact us as soon as possible. We process orders quickly, but we'll do our best to accommodate your request if the order hasn't been shipped yet.

Standard shipping typically takes 3-5 business days. We also offer expedited shipping options at checkout for faster delivery. You will receive a tracking number as soon as your order ships.

Currently, we only ship within the country. We are working on expanding our shipping options to include international destinations in the near future.

We offer a 30-day hassle-free return policy for items in their original, unused condition. For more details, please visit our Returns Policy page.